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Methods for measuring service quality in university libraries: a case study of libraries AMU and JAMU
Bártová, Tereza ; Landová, Hana (advisor) ; Drobíková, Barbora (referee)
This thesis examines the issue of measuring the quality of services from a theoretical and practical perspectives. It's trying to define the term quality in the context of library services, particular performance indicators used in practice and try to provide an overview of the possibilities of its measurement in the Czech environment as well as abroad. It describes methods Balanced ScoreCard, Benchmarking, Total Quality Management, ServQUAL and SWOT analysis, which originally came from the commercial sector and Benchmarking of libraries, Bibliotheksindex and LibQUAL +, which were created directly for a field of librarianship. It also maps the various activities in this field at national and international level. The practical part of the thesis consists of a survey in two selected libraries performed on the basis of three selected methods of quality measurement: Benchmarking of libraries, Bibliotheksindex and SWOT analysis. In conclusion of the thesis is based on the information gathered from own experience and practice created a general framework for service quality, the possibility of increasing quality and it's measurement in academic libraries.
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An analysis of research support in engineering with the emphasis on a university environment and based upon a survey of information behavior and information needs at the CTU in Prague and UCT Prague
Němečková, Lenka ; Papík, Richard (advisor) ; Rankov, Pavel (referee) ; Jarolímková, Adéla (referee)
Mgr. Lenka Němečková An analysis of research support in engineering with the emphasis on a university environment and based upon a survey of information behavior and information needs at the CTU in Prague and UCT Prague (dissertation thesis) Analýza informační podpory uživatelů z oblasti technických oborů a věd s důrazem na vysokoškolské prostředí a opírající se o výzkum informačního chování a informačních potřeb provedený na ČVUT v Praze a VŠCHT Praha (disertační práce) Abstract This thesis is focused on the analysis of researchers' information behavior and information needs in engineering in academia and in industry. It is aimed at identifying trends in research support by university libraries based on research of information behavior and information needs that has been conducted at the CTU in Prague and UCT Prague and by a brief insight into industrial environment. Initial parts of the thesis provide an overview of classification schemes in engineering. It also describes brief differences between university and industry environment with the aim at defining the differences in user information needs. It further provides brief summary of theories and models of information behavior and identifies differences between information needs of students and researchers concluding in defining research skills as basic...
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Methods for measuring service quality in university libraries: a case study of libraries AMU and JAMU
Bártová, Tereza ; Landová, Hana (advisor) ; Drobíková, Barbora (referee)
This thesis examines the issue of measuring the quality of services from a theoretical and practical perspectives. It's trying to define the term quality in the context of library services, particular performance indicators used in practice and try to provide an overview of the possibilities of its measurement in the Czech environment as well as abroad. It describes methods Balanced ScoreCard, Benchmarking, Total Quality Management, ServQUAL and SWOT analysis, which originally came from the commercial sector and Benchmarking of libraries, Bibliotheksindex and LibQUAL +, which were created directly for a field of librarianship. It also maps the various activities in this field at national and international level. The practical part of the thesis consists of a survey in two selected libraries performed on the basis of three selected methods of quality measurement: Benchmarking of libraries, Bibliotheksindex and SWOT analysis. In conclusion of the thesis is based on the information gathered from own experience and practice created a general framework for service quality, the possibility of increasing quality and it's measurement in academic libraries.
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Technical University of Liberec Library: Strategic plan for the years 2012-2015
Vencláková, Jitka ; Landová, Hana (advisor) ; Drobíková, Barbora (referee)
(in English): The theme of this thesis is a strategic plan for the University Library at The Technical University of Liberec for years 2012-2015. The first two parts give a detailed analysis of the present condition of the Library containing all the accessible statistical data and the research outcome of the users needs. Based on the collected data in the following text targets are set which when reached should increase the prestige of the Library and thereby the University. The next chapters outline the specific steps to reach the set targets. A part deals with changing the processes of Acquisitions and Cataloguing. Futhermore additional features as reference services, web sites, accessing Electronic theses, dissertations and organization. Potentially some new things should be considered such as an institutional Repository, a discovery system, expansion of RFID technology (Radio Frequency Identification), a selfcheck, providing e-books and other new electronic developments. The conclusion is devoted to the meaning of the strategical plan for the University Library at TUL.
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Service quality monitoring in libraries (focused on university libraries)
Kopecká, Miroslava ; Drobíková, Barbora (advisor) ; Stöcklová, Anna (referee)
This master thesis deals with service quality monitoring in libraries and it focuses especially on the situation in university libraries. There are foreign tools described in this thesis, namely the American LibQUAL+® which uses user satisfaction surveys, and German Bibliothekxindex which compares libraries according to recieved statistical data. From the Czech environment there is an initiative of the National Library of the Czech Republic described, "Benchmarking of Libraries", which is based on the German Bibliotheksindex but it is not applicable in university libraries. The thesis includes a self made suggestion on how to monitor service quality according to both of the foreign tools which was also applied to a selected university library. The results of this research indicate that these foreign tools are applicable in the Czech Republic and that the selected university library provides services which its users are overall very satisfied with.
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Finnish academic libraries
Polomská, Kateřina ; Buřilová, Marcela (advisor) ; Kučerová, Helena (referee)
The goal of this bachelor thesis is to outline the situation of the university libraries in Finland. In the first part, there is some basic information about Finnish republic and its history or the structure of Finnish education system. It describes the organization and law of Finnish librarianship and general aspects of the university libraries. Second part is focused on selected academic libraries. The collections and services of six university libraries (University of Eastern Finland, University of Jyväskylä, University of Lapland, University of Oulu, University of Tampere and University of Turku) together with The National Library of Finland are depicted. Keywords Finland, university libraries, National Library of Finland, collections and services of academic libraries
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Survey of Old Prints and Manuscripts Collections in Faculty Libraries of Charles University in Prague
Kafková, Ivana ; Drobíková, Barbora (advisor) ; Šípek, Richard (referee)
(in English): This study focuses on the faculty libraries of the Charles University in Prague. More precisely, it deals with their collections of manuscripts, old and rare books. The introductory chapters are dedicated to theoretical basis of protection and preservation of historical documents. The main body of the thesis is created by an analysis of historical collections in particular libraries. This analysis is based on a questionnaire survey, on study of sources and on a research carried out during an actual visit to these libraries. Each chapter includes a brief history of the faculty library, the origin of the collection, and other important features such as the size of the collection, its thematic focus and especially the details of the way it is stored and available to readers. Another important focus of this study is to express the needs, the aims and experience of these faculty libraries. A more detailed study is dedicated to the library of The Protestant Theological Faculty. It includes a report about my research into the actual physical condition of the collection. The concluding and summarizing part of this thesis consists of thematically structured chapters, diagrams and tables which try to give an overall perspective on the situation. It tries to define the common grounds and...
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